Esther’s Inn says despite what’s been circulating on social media, they do allow local people at their establishment. It all started with a letter from a Prince George woman, which has been shared nearly 4000 times. Aimee Bespoyasny says she was turned away from Esther’s Inn because she’s “a local.” She provided a credit card, but says she was asked to leave after telling the front desk she was celebrating her 39th birthday with her two teenaged kids. Jesse Park, general manager of Esther’s Inn, says there have been problems with people using hotel rooms for drinking parties in the past. He says hotel management is investigating the incident and has apologized in private.
This is Bespoyasny’s full letter to Esther’s Inn:
“July 25 2015
So yesterday, July 24 2015, I called in to book a room for the night. I am a resident of Prince George BC. I was told by the girl on the phone that because I am a local I would need a credit card as they have had ‘issues’ with the locals. I said that was not an issue and provided her with what she needed and she booked my room. Myself and my 2 children arrived at the hotel and the fellow at the desk asked me why I wanted to stay. I told him it was my 39th birthday and I wanted to treat my kids to a mini getaway as we have done at Easters many times before. We were looking forward to a relaxing stay and a nice dinner ect. The fellow behind the desk responded ” let me get my manager” The manager came over and in front of other hotel patrons and my 2 children holding all our bags told me ” if you are local you are not welcome to stay here”. I asked why and he said “it’s policy.” He said “you locals come here and drink beer and we have to call the cops” I said “I have provided a credit card and am not looking to party but just want to treat my kids” He cut me off and asked me and my children to leave as locals are not welcome. I teared up and looked at my kids who looked as embarrassed as I was and then walked out with my children. I have never been treated like this in my life. I have been staying at Easters Inn since I was a kid. I am considering taking this to the media and seeking legal advice for discrimination and public humiliation. I am a well recognized professional in the social service sector in this community fighting homelessness in our beloved community. Not just a “local you will have to call the cops on”. I am giving you an opportunity to respond before I proceed.
Thankyou for your time
After being contacted by CKPG News, Esther’s Inn made this post on its Facebook page:
“We apologize for the delayed response regarding the recent misbehavior of a manager at Esther’s Inn. We unfortunately encountered technical difficulties when attempting to log into our Facebook account as too many posts triggered a warning from Facebook resulting in the account being flagged.
First and foremost, Esther’s Inn management extends our deepest apologies for the recent behavior in which a manager, who recently took over a new role at the front desk, has conducted. The alleged tone and context of his words are not a reflection of our business’ practice and belief. The manager has personally contacted Ms.Visona, and the GM, who was out of town at that time, will follow up shortly.
Furthermore, we would like to make it absolutely clear that there has been a misunderstanding and that we do not have such a policy that rejects locals from our hotel. No such “no local” policy exists within our establishment. Our hotel is very much a part of the Prince George community and has been for the past 30 years and we will learn from this incident to better communicate with customers in order to ensure they experience the best of what we have to offer.
The actions of one misinformed employee does not reflect the entirety of our establishment of 30 years.
We will update our progress shortly.”