9-1-1 Service Available In The North For Hearing And Speech Impaired

Prince George, BC, Canada / CKPG News
9-1-1 Service Available In The North For Hearing And Speech Impaired

The doors have been thrown open for the hearing and speech impaired in Northern BC, with the addition of new technology to call 9-1-1. E-Comm covers dispatch for 30 percent of the North, encompassing four regional districts. When a 9-1-1 call is placed, the first thing the dispatcher asks if the caller needs fire, ambulance or police. With new technology, a phone is registered with a service provider as that of a hearing or speech impaired person. When that phone calls 9-1-1, it is flagged for the dispatcher and the conversation from that point on is via text. The dispatcher also conducts the conversation with the particular emergency responder in text form, so the individual making the call can communicate with the emergency personnel directly.
Andrea Palmer is the Vice-President of the Northern BC family Hearing Society. Her daughter is hearing impaired.
“Phones are really difficult. Phones are a real challenge and the ability to text to emergency services is a game-changer.”
She say the same can be said in the reverse. Ensuring those who are coming to help have the right information can be the difference between life and death.
“There are going to be emergency situations where first responders are going to need more details. We know, as hearing people, if you’ve ever had to call 9-1-1, they ask a lot of questions. And there are specific reasons they ask those questions. I want my child to be able to deliver that information to save her own life, to save somebody else’s life.”
To register a phone is as simple as going to www.TextWith911.ca


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